Refunds and returns

How long do customers have to return a kapota, suit, or pants?
A full refund is available within 15 days for unaltered and unworn kapotas, suits, and pants.

Are returns accepted after cleaning damage?
Primo Kapota is not responsible for any damage caused by cleaners.

Can shoes or open shirts be returned?
Shoes and open shirts are not eligible for returns.

Where is the store, and how can customers reach them?
Primo Hatters & Kapotas is at 366 Kingston Avenue, Brooklyn, NY 11213. Phone/WhatsApp: 718-701-0730. Email: Kapotascustomer@gmail.com.

What are the regular store hours?
Sunday 11 AM–6 PM. Monday–Thursday 11 AM–7 PM. Friday 11 AM–2 PM. Saturday closed. Temporary special hours may appear on the homepage when posted.